Shipping Policy

Last updated: May 2026

We want to get your order to you as quickly as possible. Here’s everything you need to know about our shipping and delivery process.

1. Order Processing

All orders are processed within 1–3 working days of being placed. Orders placed on weekends or UK public holidays will be processed on the next working day. You will receive an email confirmation once your order has been dispatched.

2. UK Delivery

Delivery Method	Estimated Delivery Time
Standard Delivery	3–7 working days
Express Delivery	1–2 working days (where available)

3. Delivery Costs

Delivery costs are calculated at checkout based on your order and location. We regularly offer free shipping promotions — check our website for current offers.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your delivery in real time.

5. Delays

While we always aim to meet our delivery estimates, delays can occasionally occur due to high demand, weather conditions, or courier issues. We are not responsible for delays caused by third-party couriers, but we will always do our best to help resolve any issues.

6. Failed Deliveries

If a delivery attempt is unsuccessful, the courier will leave a card with instructions on how to rearrange delivery or collect your parcel. If an order is returned to us due to a failed delivery, we will contact you to arrange redelivery (additional charges may apply).

7. Missing or Damaged Orders

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at support@revitaliseonline.store and we will investigate and resolve the issue promptly.

8. Contact Us

For any shipping queries, please email support@revitaliseonline.store